Indigo Aana endeavours to ensure all images are a true representation of the finished product. However, please bear in mind that all pieces are handmade and therefore can contain minor flaws or very slight variations in the natural materials such as stones and silver. Please be assured, I don’t sell anything I feel is unfit to be sold and only purchase the best quality materials. I put 100% effort into each, individual piece. Colours of stones, resin and other materials may differ slightly with each computer monitor.
Copyright, Design Rights and Intellectual Property on this website are owned by Indigo Aana. You may use images and information for your blogs so long as Indigo Aana is credited. Please ask the permission of Stevie Adams for any use of images prior to use by emailing Stevie Adams: firstname.lastname@example.org
Indigo Aana creates pieces from sterling silver sheet and wire only and occasionally copper. Nothing is plated. Chains and all findings are also sterling silver unless stated otherwise clearly in the item description. (Plated chains and findings are only found in The Wonderland Collection and The Alchemist Collection). All gemstones are genuine and the type of stone used will be clearly stated in the item description. Mood stones are made of acrylic.
Taking Care Of Your Silver
I use sterling silver. It is NOT plated. Sterling silver is 92.5% silver and 7.5% copper. There is no nickel in silver. Your pieces will be hallmarked 925 when the item is over 7g in weight.
Silver jewellery can become discoloured and even discolour your skin. This is normal and can be caused by many factors such as the foods you eat, lotions on your skin and our surrounding environment. The best way to avoid this is by keeping your skin and your jewellery as clean as possible. I recommend you even buy a silver polishing cloth for your pieces (you can find these on the website). Regular cleaning of your piece with this cloth will eventually stop the tarnishing effect from occurring.
An easy way to remove tarnish from your Sterling Silver jewellery in your own home:
1) Get a glass baking dish and cover the bottom with tin foil.
2) Pour steaming hot water (however high you need to cover the jewellery) into the dish.
3) Add about 1 tbsp. of salt and 1 tbsp bicarbonate soda to the mixture.
4) Drop the silver pieces into the dish. Make sure they are touching the foil and not touching each other.
5) The tarnish will begin to disappear instantly (Heavily tarnished items might require a few extra minutes). Watch the pieces, and when they look clean you can take them out. Rinse them off with water and dry thoroughly.
Please keep a close eye when doing this method as it changes quickly.
REFUNDS & EXCHANGES
Refunds and exchanges are dealt with at the discretion of Indigo Aana.
I put all my effort into my creations and hope that you are fully satisfied with your purchase. However, if you are not happy with your item(s) then please contact me within 7 days upon receiving your item.
No exchanges are given on earrings due to hygiene reasons.
No refunds are given on sale items.
When refunds are being given it is the buyers responsibility to pay for return postage costs. However a full refund will be given of the item, including the initial postage costs you paid.
In the unlikely event you receive a faulty item, please get in touch ASAP to arrange an exchange.
Please check your shipping and billing information before proceeding with payment (especially when using PayPal) as Indigo Aana takes no responsibility for the incorrect information you provide. If you find you have given the wrong address for your order then please email Stevie with your Order I.D number as soon as possible. The longer you leave this, the less likely I will be able to remedy the address information in time for dispatch.
If you have paid for tracked & signed postage (Highly recommended!) then please be prepared to be home to sign for this. Consider having it sent to your work address or another family member/friend if you feel you may not be home. Undelivered items get sent back to the Indigo Aana HQ but it will be your responsibility to pay for postage to have your order re-sent to you. Save yourself the extra pennies and hassle and have your order sent to an address where you know you can sign for it!